Program Coordinator

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The CFS Program Coordinator is responsible for the development, implementation, instruction and coordination of community-based programs in accordance with The Salvation Army's mission, values, and standards. The CFS Program Coordinator will be responsible with the overall management of volunteers including recruitment, trainings, and thanking volunteers to carry out said programs, and for the Food Bank, Thrift Store, Christmas Programs and EDS. This position also works with the Food Bank Coordinator to support clients with referrals to other programs, agencies and resources. Accountabilities: Community Services: Assist the Community Ministries Director with ongoing strategic planning to ensure programming and services reflects client needs Assess community needs and review client feedback to determine potential programing and develop a strategy for the implementation of such programs. Under the direction of the Community Ministries Director, plan and coordinate the delivery, review, evaluation and creation of new programs and services in the community as identified Meet with clients referred by the Food Bank Coordinator to assess their needs through extended intake processes using the Link2Feed client management system, making resource referrals, connecting clients with resources and assisting them with system navigation as appropriate. Work cooperatively with Food Bank Coordinator to address needs of clients Issue vouchers to clients for basic needs for the thrift store as per policy and request Organise and help to maintain the cleanliness of all areas used by the Community Services, and other areas Network with referral agencies and/or other community sources of assistance, as required Working with the Community Ministries Director, engage and implement an Emergency Disaster Services Plan assisting with local, provincial and federal emergencies as required. Cover Food Bank operations in absence of the Food Bank Coordinator as per current operational policies Network with Salvation Army, government, and community social services providers to coordinate resources for the benefit of clients and program. Represent The Salvation Army Neepawa Community Services within the community, as directed. Volunteer Management Utilize the TSA Volunteer Services Program to recruit, train, schedule, evaluate and thank volunteers for the Thrift Store and Community Services Track volunteer hours as per the TSA Volunteer Service Program and celebrate volunteer achievements as milestones are met Develop goals and objectives for the volunteer program; implement and review of policies and procedures relating to the volunteer program. Develop volunteer assignment descriptions and other appropriate materials to guide volunteers in their overall performance. Create and assist in presentations promoting volunteer opportunities to corporations, schools and the public as required. Report volunteer hours through SAMIS, using data from Salesforce and other programs as applicable Provide direction and support to employees and volunteers and ensure that they work together to achieve the purposes of the organization. Submit strategies and recommendations for volunteer development to Community Ministries Director Administration: Input data into Link2Feed; complete and submit all statistical reports in a timely manner Maintain confidentiality and keep accurate participant files and statistical records Ensure that programs are regularly reviewed and evaluated Work with Community Ministries Director to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal and internal requirements. Conduct all administrative duties as outlined with due diligence Follow direction on the compliance and adherence to Operating Policies and Procedures (i.e. gift cards, vouchers etc.) Ability to perform administration duties that may need to be addressed in the absence of the Community Ministries Director Assist with preparing and submitting grant funding applications; complete timely, accurate reports as required. Ability to tell the Ministry Units' story t

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