Day Shift - Membership Services Representative (Limerick, Ireland)

Responsibilities

• Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
• Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency
• Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service
• Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback
• Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience
• Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
• Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
• Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts
• Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact

Requirements

• Eligible to live and work in Ireland
• Must be able to work onsite 75% of the working week in the Limerick office
• Availability to work flexible shifts across a Monday-Sunday schedule as our day operating hours run from 7.00am until 10.00pm at night.
• Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
• Excellent written and verbal communication skills
• Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
• Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
• Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
• Positive attitude with strong energy and motivation to perform
• Comfortable working in a high-paced environment and adapting to change
• Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
• Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
• This role requires the ability to perform core duties across all support channels

Benefits

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