Campus Support Technician FTC

About the role

This is a 12 month fixed term Technician role within the Campus Support practice who provide an in-person, second line support service for all UWE campuses across Bristol. It is anticipated that this role will be based predominately at our Frenchay Campus, however the successful applicant will be expected to work flexibly and at any of our other main Bristol campuses Working as part of a campus-based team the purpose of this role is to enable the delivery of robust and fit for purpose classroom and desktop-based IT, AV and learning systems across the university's campuses, along with the support, installation and maintenance activities for these systems. Working closely with Senior Engineers and Engineers the post holder will be required to take part in developing, commissioning, supporting and maintaining IT/AV systems in collaboration with academic, professional services and ITS colleagues. This is a varied role and whilst technical expertise and knowledge of supporting and maintaining IT and AV systems are an essential requirement, in person customer service skills and skills in communicating complex technical matters to non-technical colleagues are also important. You will be communicating at all organisational levels so having experience of working in a complex university or other complex organisational environment would be an advantage. The successful candidate will be able to demonstrate a breadth of experience in delivering technical support resolutions and excellent customer service in a complex and challenging technical environment. For further information please contact Kris.yeats@uwe.ac.uk Why UWE Bristol? We are one of the largest providers of Higher Education in the Southwest with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits as retail savings, onsite nursery and opportunities for training and personal development. Add your individuality to ours UWE Bristol recognises the power of a truly diverse university community . We are proud to be part of a vibrant, multicultural city that celebrates diversity, we're always looking for talented people from all backgrounds to join us. We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. You will therefore be required to provide evidence of your right to work in the UK Please note that UWE Bristol does not cover any visa or health surcharge costs. As a Disability Confident employer, we welcome applications from those who identify as having a disability. This role is campus based for all of your time. Our standard working hours are 8.30 - 5.00 with an hour for lunch but at UWE we are keen to support good work life balance, and we offer a generous holiday entitlement, on site nursery and numerous other benefits. Next Steps We'd love to hear from you - if this role excites you, please complete our application form Please ensure that you fill in all your information on the application form provided. You should make sure that you address the Essential and Desirable criteria on the person specification and provide as many real-life examples as evidence of how you meet these criteria. £31,236 to £34,610. Grade E

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