Client Happiness Servicing, Associate

External

Earnest · Worldwide

$47K–$60K/yrFull-timeRemote1d ago

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Benefits

Salary Range: $47,000 - $60,000 USD. Employees are also eligible for performance-based bonuses.#LI-KBEarnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:Health, Dental, & Vision benefits plus savings plansMac computers + work-from-home stipend to set up your home officeMonthly internet and phone reimbursementEmployee Stock Purchase PlanRestricted Stock Units (RSUs)401(k) plan to help you save for retirement plus a company matchRobust tuition reimbursement program$1,000 travel perk on each Earnie-versary to anywhere in the worldCompetitive days of annual PTOCompetitive parental leaveWhat Makes an Earnie:At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:Every Second Counts : Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.Choose To Do Hard Things : We win by tackling the hard things that others avoid, fueled by grit and resilience.Pursue Excellence : Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement.Lead Together : Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team.Don't Take Yourself Too Seriously : We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.At Earnest,Health insuranceDental insuranceVision insurance401(k)Paid time offEquity / stock optionsPerformance bonusParental leave

Additional Information

Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you're as passionate as we are about our mission, read more below, and let's build something great together. Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you're as passionate as we are about our mission, read more below, and let's build something great together. The Client Happiness Servicing Associate position will report to the Servicing Supervisor of Client Happiness . As the Client Happiness Servicing Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity. Identify, proactively promote, and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets. Assist clients with payment arrangements and commitments. Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-ups. Collaborate with internal teams to address client needs. Educate customers on loan processes, repayment options, and company products, and promote additional offerings during service interactions when appropriate. Maintain clear and professional records in client systems. Conduct research using internal/external tools and coordinate with other departments to ensure timely and effective resolution. About You: At least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct. You have a distraction-free environment consistently available to promote a professional, client-focused call environment. Tech-savvy (MAC preferred), with the ability to perform basic math calculations for loan support and navigate business systems efficiently. Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure, and work effectively both independently and within cross-functional teams. Even Better: Experience in student lending, banking, or financial aid industries Background in call center environments or exposure to sales and/or account management roles Familiarity with loan processing and/or underwriting procedures Where: This role will be based in the US.

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