Engineering Manager, Agent Experience

Responsibilities

• Here's what your day-to-day might look like:
• Lead, coach and grow a team of ~7-8 frontend, full-stack and backend engineers, and develop their careers.
• Scope and break down projects into actionable, shippable work.
• Run the team's rituals - sprint planning, stand-ups and retros.
• Track progress, remove blockers, and manage scope and timeline trade-offs.
• Represent the team in planning and stakeholder discussions, and align with product, design and other engineering teams on priorities.
• Ensure the team maintains high operational excellence - managed technical debt, SRE and healthy on-call.
• Hire and grow the team, and stay technically engaged through architecture and design discussions.
• What You'll Need to Thrive
• Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
• 6+ years of commercial engineering experience, including 2+ years leading a team.
• A full-stack background with primary depth in backend development (e.g. Go, Python or Node.js), and willingness to contribute to the frontend (e.g. React) when the team needs it.
• A T-shaped profile - broad across technologies rather than specialised in a single one.
• A heavy adopter of AI, both for productivity and for engineering (e.g. using Claude Code to increase the team's delivery velocity).
• Strong communication skills, and comfort operating in an ambiguous, dynamic environment where operational priorities shift.
• A track record of running complex projects that span and affect multiple engineering teams.
• Experience hiring, recruiting and mentoring engineers, and setting clear expectations and a strong team culture.
• Low ego and a strong sense of ownership - team-first, able to balance servant leadership with making the tough calls.

Requirements

• Experience with infrastructure and cloud tooling (e.g. Kubernetes, AWS, Datadog).
• An SRE background - on-call experience, SLOs and alerts management.
• Experience building internal tooling, operational platforms or other complex, data-dense product UIs.
• Why Join Us?
• At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving.
• We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
• 🔧 Solve meaningful problems at real scale
• Work on a complex, always-on marketplace that impacts millions every day.
• 🌱 See your impact, fast
• Ship, test and improve ideas quickly in a low-hierarchy, high-ownership
• environment.
• 🧠Grow through challenge and ownership
• Take on big, ambiguous problems and accelerate your career with strong support.
• 🌎A culture built for builders
• High standards, collaboration, flexible working and continuous learning.
• 💰 Share in the success you help create
• Competitive salary and equity options, so you're rewarded for the impact you
• make.
• ➡️ Want a deeper look at how we build? Check out our Tech Blog .
• We aim to create a fair process that lets your skills shine-our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage.
• Our Global Structure
• Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale,

Benefits

Additional Information

Engineering Manager, Agent Experience Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo's growth at scale. We're looking for an Engineering Manager to join our team in London (hybrid). In this role, you'll lead and grow a full-stack team, building the back-office workspace at the centre of how customer and courier support is delivered across Deliveroo, DoorDash and Wolt. Get to know our Engineering team - what drives us, how we work, and what you can expect.

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