Support Engineering

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products
• Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders
• Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders
• Utilize data analytics and tools to identify trends in support inquiries
• Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability
• Contribute to the development and maintenance of technical troubleshooting documentation
• Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements
• Maintain detailed records of stakeholder interactions, issues, and resolutions in a ticketing system
• Effectively manage the issue queue by asking targeted and strategic questions to quickly identify root cause, ensuring all interactions are properly logged, and prioritizing multiple open issues simultaneously
• What you'll bring to the role:
• Post-Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field
• 1-3 years of experience in software development or technical support engineering within a software or engineering organization
• Prof

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