Concierge
External
Guocoland Property Maintenance · Guoco Tower, SingaporePrepare for this interview
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Requirements
- Minimum O-level with credits in English;
- Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries;
- Good communication and interpersonal skills
Additional Information
Job Description Welcome and greet customers (office & retail) in a professional manner in accordance to the stipulated SOP; Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers; Manage the Visitors' Management System at the office tower, handle queries and feedback from the public in a professional and timely manner; Promptly attend to tenants' requests/feedback e.g. taxi booking, dining reservation; Provide immediate service recoveries for lapses in services; Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc; Oversee the loan of umbrellas and other equipment to office tenants; & Any other duties assigned
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