Seasonal Gate Attendant and Ranger

About the role

Who We Are: Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation's premier conservation and preservation organization. The Trustees' preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org . Posting Information: Salary/Hourly Rate: $17 - $19/hour Hours per week: 40 Job Classification : Seasonal, nonexempt Job Type: Onsite Duration: June - October Location: Long Point, West Tisbury, MA What You'll Do: The Role: The Trustees is seeking friendly, patient, and attentive rangers to work at Long Point Wildlife Refuge in West Tisbury. As a Ranger/Gatehouse Attendant, you will facilitate parking lot traffic control/closures, enforce beach rules/regulations, and assist with daily operations and maintenance of property and trail systems. Specifically, you'll: - Greet visitors in a welcoming manner, while wearing a Trustees uniform at all times. - Answer questions about The Trustees and the history and ecology of the properties. - Patrol property bounds prior to opening and prepare beach equipment for day operations. - Patrol property bounds throughout the shift and before night closing and secure all beach equipment for the night. - Educate visitors about The Trustees mission and encourage them to become active members; direct visitors to membership brochures, distribute flyers to the public, and on bulletin boards. - Enforce rules and regulations; exercise confidence and calm demeanor and be articulate when confronted by uncooperative visitors and when handling emergencies. - Handle phone inquiries to provide accurate information on directions, hours of operation, fees, etc. - Process waiver forms and payments for kayak/paddleboard rentals. Assist with the daily setup/breakdown of the rental station. - Collect admission and/or program fees and sell memberships and permits. - Keep an accurate count of visiting vehicles at properties. - Assist and/or manage traffic, parking logistics and closures. - Implement basic first aid and emergency response protocols when required. - Help maintain clean facilities, parking locations, and other areas as needed. - Report safety concerns, incidents, and maintenance needs. - Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy. - Perform basic maintenance and safe operation of all vehicles, including 4 wheel drive ATV's, Sidebysides, and trucks. - Conduct all activities in compliance with all safety guidelines. - Assist with property maintenance, endangered species and habitat conservation as needed. - Other duties as assigned with or without accommodation. This is a seasonal, non-exempt position working 40 hours/week reporting directly to the Beach Operations Lead. What You'll Need: Skills and Experience: - A genuine commitment to the values and mission represented by The Trustees. - Excellent visitor contact/customer service skills. - Ability to work with or without supervision, and as a member of a team. - Excellent communication skills (verbal and written). - Sound computer skills (MS Office programs). - Ability to drive 4WD vehicles; experience with the operation of power tools is preferred. - CPR & First Aid certification (highly desirable) Eligibility Criteria: - Ability to work in outside all weather conditions including heat and rain. - Ability to lift 50 lbs. and perform physically demanding work. - Flexibility to work nights and weekends required. - Current authorization to work in the United States a candidate must have such authorization by his or her first day of employment. - A valid driver's license, as well as a satisfactory driving record as outlined in The Trustees' driving policy. [if needed] - A satisfactory criminal background (CORI) check. Don't quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above. Have questions? Contact our People team at people@thetrustees.org ! Your Benefits: Sick Time: 40 hours of paid sick time upfront. Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and

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