Customer Success Manager

About the role

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity-by building a content engine on websites designed to attract AI visitors alongside human visitors. We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including SIG, Lightspeed, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that. We're at an exciting inflection point-moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you. More about the role below - if you feel it's a fit, we are excited to meet you!

Requirements

• 3-6 years of experience in customer success or related roles, preferably managing the US clients.
• Bachelor's degree in a related field (Engineering, Business, or similar).
• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
• Excellent communication and interpersonal skills.
• Proven experience in customer success principles and practices.
• Ability to work in a fast-paced, dynamic startup environment.
• Proficiency in customer relationship management (CRM) tools and data analysis software.

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