O2C Team Lead - Collections

Benefits

Additional Information

Manage daily collection activities involving monitoring of team's tasks and provide support in driving the completion of assigned end-to-end billing process. Act as first level escalation point for critical issue resolution and ensure that queries, concerns, and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary. Develop strong stakeholder relationship and collaborate with Project Managers, internal and external stakeholders to achieve customer satisfaction. Provide guidance in the process and maintain an excellent standard of quality work. Ensure there is a suitable segregation of duties within the team, meeting all control requirements. Review the accuracy of the process and recommend elimination of potential risk that may have business and/or financial impact. Contribute technical expertise and experience to engage team collaboration, address knowledge gaps, and improve efficiency. Implement strategies based on accurate and meaningful data reports and analysis and/or keen observations. Identify and analyze complex issues and recommend solutions or alternatives. Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning. Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team's performance with internal/external stakeholders. Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc. Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion. Recommends resource planning solutions for changing resource loading and work volumes. May be involved in recruiting activities as needed. Sets performance and behavioral expectations. Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Bachelor's degree in Accounting/Finance or equivalent relevant courses. 6+ years of relevant experience in end-to-end Collections/Accounts Receivable/Order-to-Cash, including 2 years of supervisory experience with at least 5 or more direct reports. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience in migration and transition of processes and other offshoring activities is an advantage. Experience working with ERPs (e.g. Oracle and SAP) is an advantage or other similar platforms and tools. Highly proficient in SLA/KPI dashboard creation and interpretation using Microsoft Applications Experience working in a global engineering/construction firm in a shared service/BPO environment is an advantage. Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication) Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration) Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and has the ability to recommend solutions for recurring and unique scenarios. (Problem Solving) Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management) Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing) Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking) Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. Ability to provide regular feedback, guidance, and support to direct reports to achieve desired performance and output. (Results Oriented) About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm power

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