Customer Service Representative I - Spanish

About the role

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter. Job Description SmartRent is looking for Customer Service Representatives to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.

Responsibilities

• Answering calls from our customers and identifying initial issues.
• Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
• Identifying and tasking issues which require involvement from our Engineering team.
• Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
• Required Qualifications
• Prior customer service experience.
• Excellent written and verbal communication skills.
• An excellent work ethic and attention to detail.
• Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
• Bilingual (Spanish)

Requirements

• Prior experience taking calls directly from customers in a technical support capacity.
• Experience with support ticket systems (we use Intercom).
• Knowledge of Enterprise Hardware/Software or SaaS Solutions.
• Knowledge of Smart home devices and how to troubleshoot them.
• SmartRent offers a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.
• #LI-Hybrid
• We Put Our Employees First
• You'll fit right in if you:
• Do the hard work and go out of your way to deliver excellence
• Own outcomes and learn from your mistakes
• Are a collaborative and supportive team player-win or lose, you lift others up
• Value authenticity, diverse perspectives, and inclusion in the workplace
• Have a passion for smart tech and the real estate industry
• Privacy Policy

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