Remote Title Express Title Specialist

Benefits

Additional Information

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Title Express Specialist has various roles. Responsibilities include assisting auto insurance companies with the procurement of vehicle titles and title paperwork, working with financial institutions and vehicle owners, analyzing and resolving issues related to aged or obsolete inventory, and handling and resolving high-priority or complex customer inquiries and complaints received via email. There will also be additional projects such as cross-training, assisting the training department as a Subject Matter Expert when necessary, and tracking and reporting common trends within your daily workload. Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable Total Loss Packets (create and send all documents required per state guidelines) Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed Follow-up calls to Lien Holders (for documents listed above in the initial call) Send out revised packets to the owners/insureds as needed Will be held to the internal cycle times and other auditable criteria Review all uploaded documents to ensure that documents are compliant per State guidelines Launch the "Okay to Pay" to owner/insured or LH when necessary M onitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations. Reviews and works all aged inventory to expedite resolution and file closure May be a direct POC for Copart sellers Pay: $23.67 - $26.68 per hour

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