AI Enterprise Applications Specialist

Responsibilities

• Serves as the firm's primary subject matter expert (SME) on Microsoft 365 Copilot, including deployment, configuration, licensing, adoption, and ongoing optimization across all M365 applications
• Evaluates, deploys, manages, and supports AI-powered applications and Copilot integrations at the enterprise level
• Designs and executes Copilot adoption strategies, including readiness assessments, pilot programs, phased rollouts, and user enablement campaigns
• Assists in the configuration and management of Microsoft 365 Copilot settings, including sensitivity labels, data governance policies, and access controls to ensure responsible and secure AI usage
• Monitors and analyzes Copilot usage analytics and adoption metrics using Microsoft 365 Admin Centers, Copilot management tools, Viva Insights, and related dashboards to measure ROI and identify opportunities for deeper adoption
• Stays current on the Microsoft 365 Copilot roadmap, new feature releases, and AI industry trends, and communicates relevant changes to diverse audiences within the firm
• Designs, builds, tests, and deploys declarative agents within Microsoft 365 Copilot to address common productivity scenarios, including agents grounded in specific SharePoint sites, files, and organizational knowledge bases
• Implements generative AI capabilities within Copilot Studio agents, including generative answers grounded in firm knowledge sources, generative orchestration, and dynamic prompt-based interactions
• Assists in the development of training programs, workshops, and presentations on Copilot across Word, Excel, PowerPoint, Outlook, Teams, OneNote, SharePoint, and the Power Platform, in coordination with the professional development team
• Creates and maintains a library of optimized prompts, prompt engineering best practices, use-case playbooks, and agent design documentation tailored to various practice groups and business functions
• Guides and empowers end users in creating their own Copilot agents, including establishing best practices, standardized templates, to ensure consistency and alignment with firm governance policies
• Evaluates and integrates Copilot Studio plugins, connectors, and extensions, and connect agents with Power Automate cloud flows to trigger automated workflows, approvals, notifications, and data operations
• Provides operational support and troubleshooting for Copilot-related issues, coordinates escalation to security, compliance, or engineering teams, and prepares all project documentation including user requirements, technical specifications, governance frameworks, and AI usage policies
• Creates and delivers presentations to various audiences
• Appears on camera

Additional Information

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an AI Enterprise Applications Specialist l ocated in various offices. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role can be based in various offices on a hybrid basis. This role reports to the Manager, Endpoint Applications. Position Summary The AI Applications Specialist is responsible for evaluating, customizing, implementing, administering, and providing Tier 3 (subject matter expert) support for AI-driven productivity applications and tools across the firm, with a primary focus on Microsoft 365 Copilot and Copilot Studio. This role serves as a leading technical authority on leveraging Copilot and other AI capabilities embedded within the Microsoft 365 ecosystem-including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Power Platform. A critical function of this role is the design, development, deployment, and governance of Copilot agents at both the user level within the Microsoft 365 Copilot application and at the enterprise level using Microsoft Copilot Studio. The specialist supports safe enterprise adoption of Copilot by assisting with governance controls, monitoring usage and adoption, and providing operational support for AI driven productivity tools within Microsoft 365. The specialist will also evaluate emerging AI productivity technologies including SaaS-based AI tools, and generative AI platforms to ensure the firm remains at the forefront of AI productivity tools and adoption.

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