Manager, Recreation Services - Student Success

Requirements

• Not Applicable
• Driver's License:
• A driver's license is not required for this position.
• More About This Job
• Master's degree and four years of experience in customer service related field.
• Experience using Innosoft Fusion or related member management system.
• Supervisory experience managing and developing diverse student populations.
• Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.
• Excellent planning and organization skills.
• Excellent decision making and prioritizing skills.
• Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds.
• Strong conflict management skills.
• Strong team work skills.
• Demonstrated competency in helping to meet program objectives, assessment, and helping to establish program priorities.
• Experience with web site management.
• Proficient in the use of social media platforms.
• Education:
• Master's degree
• Certifications /Professional Licenses :
• No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience:
• No additional work experience unless stated elsewhere in the job posting.
• Conflict Management, Decision Making, Interpersonal Communication, Prioritization, Self-Organization (Business), Social Media Platform, Supervisory Management, Teamwork, Website Management
• Grade
• G09
• Salary Range
• $45,600.00 - $75,300.00 / Annually
• Questions
• For frequently asked questions about the application process, please refer to our External Applicant FAQ .
• Accommodation
• If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
• All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
• Pre-Employment Screening
• All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include

Benefits

Additional Information

Scheduled Hours 37.5 Position Summary WashU's Division of Student Success seeks an entry level recreational professional for the position of Manager, Recreation Services. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position will support the front-line, customer-facing operations of the Sumers Recreation Center including, but not limited to, greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. This individual will also maintain the online profiles of the Office of Recreation including the website, mobile app, and social media channels. This role scheduled days are Sunday - Thursday. Job Description Primary Duties & Responsibilities: Provide a professional presence at the main entrance to the Athletics & Recreation Department. Greet members and visitors, answer phone calls, provide facility tours and enforce department and facility policies. Professionally execute membership transactions for the Sumers Recreation Center as well as completing daily revenue deposits. Supervise, train and evaluate 30-40 student workers at the membership desk. Manage the website, mobile app and social media channels for the Office of Recreation. Perform other duties as assigned. Working Conditions: Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: Bachelor's degree or combination of education and/or experience may substitute for minimum education. Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. First Aid CPR/AED - American Red Cross Work Experience: Customer Service (2 Years)

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