Head of People Ops
External
Mercor · San FranciscoPrepare for this interview
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About the role
Mercor's Head of People Ops will own the operational backbone of our people function. This role combines traditional HR leadership with operational problem solving across a global workforce. You will design and implement the systems, policies, and processes that allow Mercor to scale rapidly while maintaining a high-performance culture. This includes supporting employees across jurisdictions, building compliant employment structures internationally, and ensuring our team has the support needed to operate effectively in a demanding environment. This role reports directly to the executive team and will work closely with finance, legal, and operations leadership. Core Responsibilities Systems & Infrastructure - manage and optimize Mercor's HR systems (HRIS, payroll, benefits administration, and internal data infrastructure) Own the employee lifecycle - onboarding, offboarding, promotions, role changes, and performance review cycles Policies and procedures - establish reliable and scalable HR processes as the company grows Reporting & analytics - headcount, retention, attrition, performance, and planning Compliance - ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes Additional Responsibilities Mercor is scaling quickly, and focused on building and developing a world-class people organization. This role will support Mercor employees across a number of HR topics while we build the HR team. Benefits administration : oversee benefits programs and implementation with Mercor's benefits partner HR business partnership : work with leadership teams on performance management, planning, and organizational design Employee relations : serve as point of contact for employee relations matters
Requirements
- 8 - 10+ years of experience in People Operations, HR, or related operational roles in fast-paced, and hyper-growth technology companies
- Experience supporting international workforces (e.g. India)
- Exceptional ability to manage ambiguity and instituting structure in a dynamic environment with multiple parallel priorities
- Strong understanding of employment compliance and HR operations
- Systems-oriented - you enjoy building processes and infrastructure that scale.
- Possesses high integrity and discretion when managing sensitive employee data and situations
- Strong partner to leadership teams and comfortable operating with significant ownership
Benefits
Additional Information
About Mercor Mercor's mission is to organize human intelligence to power the AI economy. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $3 million a day. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You'll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.
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