IT Support Specialist (Level 1)

Responsibilities

• IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
• Incident & Request Management: Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
• Infrastructure Administration: Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
• Project & Team Collaboration: Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
• User Training & Process Improvement: Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.

Requirements

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.
• Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
• Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
• Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
• Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365)
• ‎ ‎
• Vibracoustic USA Inc.

Additional Information

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Company Intel

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