Manager, Continuing Education

Responsibilities

• Program and Course Development and Management
• Manage an assigned portfolio of continuing education programs and courses from concept through delivery, including needs assessment, curriculum planning, scheduling, instructor selection, and evaluation.
• Manage program and course budgets, timelines, and resources to ensure effective and efficient operations.
• Monitor program and course quality and learner outcomes, implementing improvements as needed. Continuously assess and refine program and course offerings based on client feedback, market trends, and performance metrics to drive growth and innovation.
• Oversee curriculum currency reviews in collaboration with internal and external subject matter experts. Recommend educational programming improvements.
• Sunset programs and courses as appropriate.
• Financial and Business Development
• Oversee financial operations of the assigned portfolio, including budgeting, revenue monitoring, and expense management.
• Track, analyze, and report on program and course performance, client satisfaction, and business outcomes to inform strategic decision-making.
• Contribute to annual business planning and revenue targets for the portfolio area.
• Identify and pursue new partnership, program and course opportunities aligned with portfolio priorities.
• Support the Director in building and maintaining relationships with internal and external stakeholders, including healthcare organizations, professional associations, and alumni.
• Contribute to the CE Business Development Pipeline, including proposal development and program and course feasibility analysis.
• Collaborate with the Marketing and Communications team to develop and execute promotional strategies for CE programs and courses, including digital presence and program and course promotion.
• Stakeholder & Partner Engagement
• Grow the portfolio through new programming (offerings), strategic partnerships, and targeted outreach.
• Collaborate with subject matter experts, staff, employers, and partners to ensure program alignment with industry needs.
• Serve as a key liaison among learners, advisory bodies, and the CE team.
• Faculty & Curriculum
• Recruit, hire, and supervise instructors; build course schedules that meet community needs, including online, evening, and weekend offerings.
• Oversee curriculum development; conduct quality assurance on all programs to ensure compliance with accreditation and relevant regulatory requirements.
• Manage escalated student issues, ensuring that issues are appropriately resolved.
• Team Leadership & Collaboration
• Demonstrate Michener values when leading: Embodying Excellence, Leading by Example, Transforming Lives, Celebrating Relationships, and Creating Opportunities.
• Provide day-to-day oversight of the Portfolio Coordinator assigned to the portfolio, ensuring clear accountability and quality learner communications.
• Work collaboratively with Portfolio Assistant(s) supporting the portfolio to ensure smooth day-to-day operations.
• Collaborate across CE portfolios to share resources, best practices, and backup coverage.
• Participate in CE team working sessions and contribute to cross-functional continuous improvement projects.
• Share program, course and learner insights with colleagues across units, e.g. the Registrar's Office and Marketing and Communications, to support informed advising and partner engagement.
• Reporting & Administration
• Contribute to CE's annual planning, budgeting, and performance review processes.
• Prepare program and course reports, enrollment data, and financial summaries for the Director and institutional stakeholders.
• Develop, document, and optimize processes that support scalable program development and delivery.
• Bachelor's Degree in a relevant discipline (e.g., healthcare, education, business, or equivalent); Master's degree considered an asset.
• Minimum 5 years of experience in program management, continuing education, or a related field. Demonstrated knowledge of continuing education program development, delivery, and evaluation.
• Experience supervising

Benefits

Additional Information

The Manager, Continuing Education leads the full lifecycle of an assigned portfolio of continuing education courses and programs at The Michener Institute of Education at UHN - from needs assessment and curriculum development through delivery, evaluation, and continuous improvement. This role holds direct accountability for portfolio revenue, quality of programs and courses, instructor management, and business development, and operates with a high degree of independence within the strategic direction set by the Director, Continuing Education, Principal of Michener, and senior leadership of UHN Education.

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