Manager, Digital Ordering - Strategy & Operations

About the role

DoorDash Digital Ordering is DoorDash's first software-as-a-service business unit - offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country's biggest industry sectors. As a Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering's strategic goals. You're excited about this opportunity because you will... Lead. You'll drive high visibility, cross-functional workstreams that address Digital Ordering's most unique and challenging questions Build. You'll shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond Sell. You'll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners Operate. You'll get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale Analyze. You'll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business We're excited about you because... You solve problems from first principles. You rethink problems from the ground up, and resist "this is how it's always been done" thinking. You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work You thrive leading cross-functional teams. You can empathize with diverse perspectives, chart the right path, and influence senior teammates who don't report to you You're highly analytical and find the signal through the noise. You are equally at home picking apart funnel metrics as you are pulling insights from 50+ sales calls You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you. 6+ years of relevant experience in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). High-growth SaaS experience is nice-to-have, but not required Applications for this position are accepted on an ongoing basis

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