Customer Success Specialist

Responsibilities

• Provide technical support assistance to clients through phone, email or live chat conversation.
• Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
• Deliver remote on-boarding to new users as required
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the Senior Product Support Technicians
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create support content for the online help center, as required
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the global support team and engineering department , including testing, staging & servicing of devices when required.
• Attend onsite client visits and special events as and when required.
• Work on-call over weekends as required by team schedule

Requirements

• 3-5 years of experience in sports science, performance analysis, sports technology, customer success, or related roles.
• Speaks Spanish and English
• Background in Sports Science, Strength & Conditioning, Performance Analysis, Sports Analytics, or Sports Technology.
• Experience working with professional sports teams, federations, or elite performance environments.
• Experience or training in data processing, analytics platforms, and data visualization tools such as Power BI, Tableau, or similar platforms, with the ability to support teams in building performance insights from data.
• Ability to manage technology implementations across multiple organizations or stakeholders.
• Strong communication skills and ability to work with coaches, sports scientists, analysts, and performance staff.
• Passion for sport, technology, and helping teams maximize performance through data.
• WHY CATAPULT?
• We have amazing

Benefits

Additional Information

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000 teams around the world , empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. The Customer Success Specialist will act as the primary lead responsible for the implementation, adoption, and operational success of Catapult technologies in their region , supporting professional clubs and federation stakeholders throughout the deployment of Catapult's integrated performance platform. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT We are looking for someone who can: Lead the implementation and rollout of Catapult technologies , ensuring successful onboarding and adoption across multiple clubs and stakeholders. Act as the primary technical and performance point of contact for the Catapult ecosystem in their region , supporting clubs, federation staff, and internal teams. Promote global sports excellence by developing customer relationships that drive retention, product adoption, and long-term success . Provide high-quality training, education, and platform tutorials to performance staff, analysts, and coaching teams. Demonstrate the ability to operate and support the full Catapult product ecosystem , including Vector, OpenField, Focus, Perch, Science for Sport, MatchTracker, and IMPECT , helping teams integrate these technologies into their daily performance workflows. Support performance departments in structuring and interpreting performance data , helping them integrate Catapult data with internal data analysis workflows and reporting systems. Work closely with Business Development Managers to support product demonstrations, technical discussions, and strategic customer engagements . Serve as the voice of the customer by gathering market feedback and informing the Product Manager. Offer remote and occasional on-site support, manage customer accounts, and engage in customer service initiatives to create a positive experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at catapultsports? Share your experience