Application Support Analyst

Requirements

• Must have experience working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
• Experience in application implementation projects in financial institutions would be advantageous.
• Ability to perform impact analysis in a structured manner.
• Proactive and able to work independently and under pressure.
• Mandatory Must-have Tech Skills / Framework:
• Core technical competency must require:
• Basic knowledge on end-to-end web-based application infrastructure
• Application Monitoring Tools
• Incident Management
• Problem Management
• Shift Timing (12-hour rotating shifts):
• 08:00 hrs - 20:00 hrs
• 20:00 hrs - 08:00 hrs

Additional Information

Job Description - Perform work in shifts to provide 24/7 on-site or on-call support. - Incident and Problem management. - Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work. - Provide root cause analysis techniques to determine cause and resolve complex system issues. - Perform post-resolution follow-ups to ensure problems have been adequately resolved. - Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. - Work with onsite and offshore teams across multiple technologies/applications - Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning - Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

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Company Intel

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