Operations Specialist II
External
Capitalfarmcredit · College Station, TXFull-timeOn-site3w ago
Business Analysis
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About the role
Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture. Why Join Us? We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.
Benefits
Incentive Program: Company-wide, goals-based rewards.Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 12 paid holidays annually.Retirement: 401(k) with up to 9% employer contribution/match.Health Coverage: Affordable medical, dental, and vision plans.Parental Leave: 8 weeks of paid parental leave.Life & Disability Insurance: Employer-paid coverage.Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.At Capital Farm Credit, you'll find more than a job-you'll find purpose.LOCATIONThis position is preferred to be located at Headquarters in College Station, Texas, but other office spaces will be considered based on availability.EDUCATION AND EXPERIENCEBachelor's Degree in Business, Finance, and/or Agriculture Economics, or a related field, or three (3) to five (5) years related experience as a Loan Administrator, Relationship Manager, Credit Analyst, or commensurate experience within the Association.JOB SUMMARYProvide timely, efficient service to internal customers for lending technology systems, guidance on lending policies/procedures, business process workflows, and business analysis for business and retail lending operations.Research, analyze, and contribute business knowledge and assist with design, development, implementation, support, and enhancement of business processes, technology systems and training curriculum.Leads, delivers, and executes role-based onboarding, systems and/or technical training initiatives for Capital Farm Credit employees.Able to work in a team environment to accomplish team goals.ESSENTIAL FUNCTIONSUnder direction and oversight, has intermediate knowledge and supports the coordination of loan administration, lending, and credit processes as outlined in the Association policies and procedures.Documents testing issues for resolution as system solutions are developed and reviewed.Provides user acceptance testing of continuous delivery efforts in coordination with Association business owners and designees.Intermediate knowledge of required procedures, policies, processes, and regulations with an ability to research and apply them with some oversight.Demonstrates intermediate knowledge of, and ability to use, Association programs and systems used in lending, credit, or loan administration.First point of contact for internal business user support on business systems, policies/procedures, and processes serving as a specialized resource that clearly communicates solutions.Escalates items from internal business user support on business systems, policies/procedures, and processes serving as a specialized resource that clearly communicates issues and participates in business analysis for solutions.Participates in or facilitates business analysis to perform root cause analysis and identify potential options for solutions and improvements.Participates in or leads various projects and initiatives that impact the loan origination and credit delivery processes and operations.Develops subject matter expertise in loan origination and credit delivery processes and operations.Facilitate instructor-led training (ILT) or virtual instructor-led training (vILT) for new hire onboarding, as well as continuing education for existing employees in new processes, procedures, and system upgrades. Facilitates group or one-on-one training.Assess current training programs, courses, and materials to provide feedback for improvement.Assess new and ongoing training needs, partnering with Subject Matter Experts (SMEs) and Learning & Development (L&D) to develop and implement content.Intermediate understanding of workflow, systems, applications, policies, and procedures related to the Loan Administrator, Relationship Manager, and Credit Analyst roles.Intermediate understanding of current Association practices related to the Loan Administrator, Relationship Manager, and CrHealth insuranceDental insuranceVision insurance401(k)Parental leave
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