Customer Service Administrator

About the role

Customer Service Administrator Our client is an established and growing organisation based in Cambridge, currently seeking a Customer Service Administrator to join their busy operations team. This is a fantastic opportunity to join a collaborative, fast-paced environment where you will play a key role in ensuring a high level of service delivery and supporting the day-to-day flow of customer and supplier orders across the business. This role would suit someone who thrives in a busy, detail-focused environment and enjoys working as part of a team. You will be responsible, reliable, and committed to delivering a high level of accuracy and customer service. Working as part of a small, supportive team, you will be responsible for: Processing customer sales orders accurately and efficiently using internal systems. Responding to customer enquiries relating to orders, deliveries, and order status. Raising and processing purchase orders with suppliers. Monitoring deliveries and proactively managing delays or back orders. Producing order acknowledgements, delivery documentation, and invoices. Booking in stock and allocating goods to customer orders. Liaising with customers, suppliers, and internal teams to resolve queries. Providing general administrative support and handling incoming calls. Key skills and experience include: Previous experience in a customer service, administration, or order processing role Strong attention to detail with the ability to handle high volumes of work Excellent written and verbal communication skills Strong organisational and time management skills Ability to prioritise workload in a fast-paced environment Confidence using IT systems such as ERP or CRM platforms (experience of Sage 200 would be advantageous) A proactive and flexible approach with a 'can-do' attitude Ability to work collaboratively within a team Benefits include: 22 days' holiday, plus a Christmas shutdown (extra 3 days). You'll also receive 1 additional loyalty day per year (up to 10), with the option to sell back up to 5 days annually. Contributory pension scheme Bonus of up to 20% of your salary Private Healthcare scheme Free onsite parking Monday to Friday, 9:00am - 5:30pm (1 hour paid lunch), with flexibility to opt for a 5:00pm finish with a shorter 30-minute lunch break Regular team events throughout the year, including Christmas and summer parties, office activities, and social gatherings such as sweepstakes and team lunches REF-228 744

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Company Intel

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