Service Engineer II

Responsibilities

• Documentation and tracking of all troubleshooting activities, resolutions, and lessons learned builds institutional knowledge and supports regulatory requirements.

Requirements

• 3+ years of hands-on technical experience, internship, apprenticeship, or relevant technical education in a field such as mechanical, electrical, mechatronics, aerospace, systems engineering, maintenance, field operations, telecom, automotive, or similar.
• Strong curiosity and a structured approach to troubleshooting technical problems.
• Clear written and verbal communication, including documenting work and sharing updates with others.
• Comfort working in a fast-paced operations environment where reliability matters.
• Ability to follow procedures, learn new tools, and escalate issues appropriately.
• Ownership, adaptability, and a continuous improvement mindset.
• Eligibility to work in Rwanda .
• Nice to Have Competencies
• Experience with complex technical systems such as aircraft, robotics, vehicles, telecom, solar, or industrial equipment.
• Exposure to logs, data analysis, SQL, scripting, dashboards, or technical reporting.
• Experience improving documentation, processes, or troubleshooting guides.
• Experience in maintenance, field operations, or shift-based environments.
• What Else You Need to Know
• This role requires working 24/7 shift operations including nights, weekends, and holidays as part of our continuous coverage model. You'll partic

Benefits

Additional Information

About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role As a Service Engineer II, you'll help troubleshoot Zipline's aircraft, droids, and docks when they are down. You'll review logs, follow troubleshooting steps, write simple scripts or queries, document what you find, and work with operations, maintenance, and engineering teams to return assets to service quickly and safely.

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