Customer Logistics Liason

About the role

Customer Logistics Liason We are seeking a Customer Logistics team member to support our Dairy Foods business. This position is located in Arden Hills. Key responsibilities will include: Order Management: Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision making, customer relationship, process development and improvement Problem Solving and Decision Making : * Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made * Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders * Owns individual decision making and coordinates collaborative decisions to ensure timely resolution * Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations Customer Relationship Management: * Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while balancing cost and quality across the supply chain * Develops and owns customer relationship in order to anticipate customer needs and proactively provide service * Balances the need for business practice adherence vs. circumstantial exceptions * Identifies and drives supply chain opportunities for win/win solutions with strategic customers Process Development and Improvement: * Identifies, initiates, develops and executes continuous process improvements and efficiencies; examples include customer focused initiatives and customer scorecards (develop and report) * Collaborates with Supply Chain, Marketing, Sales and Financial Services to identify customer behavior trends that may have cost implications or impact our ability to meet service expectations Experience-Education (Required): 4-year degree or equivalent work experience required 3 or more years of experience in Customer Logistics, Supply Chain, or related field Demonstrated experience with customer relationship management Experience with reporting applications Salary range: $70,800 - $106,200 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges) About Land O'Lakes, Inc. Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root. Land O'Lakes and our global entities support diversity in employment practices. Neither Land O'Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

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