Product Manager

About the role

We're building the world's leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation . Here's a little more: Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission Truly global team - 250+ people, 50+ nationalities, 50+ languages Guided by our values - ownership, impact, humility, and heart - in deed, not just word Role You will be joining Taptap Send's product team, with responsibility for the full-stack of product from product strategy (i.e., identify primary ideas for product improvement) to design (i.e., creating initial mocks; writing technical specs) and implementation (i.e., cross-functional project management and execution). You'll take product features from conception to implementation. Your role will be central to translating our customer and internal needs into a product roadmap, and then working with engineering to execute against it. An ideal candidate will have experience owning a domain end to end, will obsess over customers/UX, and have experience working with AI/analytics tools. They will have a deep understanding of product management for consumer products, experience with immigrant communities, a passion for social change, and an ability to lead multiple stakeholders to execute projects.

Responsibilities

• Own a product domain and roadmap end to end
• Responsible for product lifecycle of domain area, from discovery to delivery of features, including adoption and GTM
• Coordinate across engineering, operations, compliance, markets, etc. to execute projects efficiently
• Implement systems for iterative development with regular user feedback

Requirements

• At least 6 years' experience working in product management, strategy, or operations for a tech company
• Experience in fintech strongly preferred
• Experience with immigrant communities and empathy for our customers
• Strong analytical skills
• Outstanding project management skills, including end-to-end problem ownership
• UX design instincts
• Experience with Figma or other prototyping tools a plus
• Background or degree in a technical field a plus
• Also you are
• Outgoing - you love speaking to people and enjoy building meaningful relationships
• Execution Oriented - we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented - you are passionate about working for a net positive organization / tech for good
• Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven - you thrive in a fast-paced, target-oriented company
• Taptap Values
• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy
• Maybe, even have fun
• Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
• If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
• Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

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