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Inside Sales Administrator

External
lindblad-expeditions logoLindblad-expeditions · Orlando, FL
Full-timeHybrid3mo ago
ExcelSalesforce
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About the role

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery". The Inside Sales Administrator is responsible for the travel agency, wholesale, onboard and international sales channels to provide support through travel advisor support and service.

Responsibilities

  • Provide administrative support for travel agencies, wholesalers, and international travel partners.
  • Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance.
  • Provide travel advisors with promotional materials & collateral as requested.
  • Handle travel advisor escalations and liaison with the relevant departments to resolve.
  • Provide commission reconciliation support.
  • Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies.
  • Assist with all travel advisor educational travel requests.
  • Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform.
  • Provide administrative support for the sales department by submitting client invoices as needed.
  • Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners
  • Attend industry events, as permitted depending on workload.
  • Other duties as required.

Requirements

  • BA/BS degree or equivalent experience.
  • 2+ years in sales and customer service support in the travel industry preferred.
  • Excellent English verbal and writing skills.
  • Strong organizational skills and ability to prioritize tasks.
  • Strong customer service skills
  • Ability to work well in a team environment.
  • Maintain a thorough knowledge of product, policies, and procedures.
  • Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment.
  • Excellent phone communication skills.
  • Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
  • Attendance at industry events required as needed.
  • Hands on user experience with Salesforce.
  • Hands on user experience with Seaware reservation system.

Benefits

Travel benefits for employees and their familyVoyage of Discovery trips for employees to travel as guestsHealth insurance including Medical, Dental, Vision401(k) plan with employer matchLong-Term Disability, Life & AD&D InsuranceFlexible Spending Account (FSA) to be used for out-of-pocket medical and dependent carePre-Tax Commuter Benefit7-8 Paid Holidays2-3 Floating Holiday Options (pro-rated per start date)Up to 15 days of vacation (pro-rated per anniversary year)Parental LeaveSick/personal days per city & state ordinancePet Insurance discountCommunication SkillsUsing the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.COMPENSATION STATEMENTFor new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.EQUAL OPPORTUNITY EMPLOYER STATEMENT

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