IT Service Manager

Requirements

• Diploma in computer engineering / information technology or equivalent.
• Availability to work outside standard business hours, including weekends and public holidays, when business needs require.

Additional Information

Working location: Tuas South Job Description & Requirements Accountable for 24/7 service availability and expected to lead major incident responses outside standard working hours when required. Proven track record of managing IT services supporting more than 1,000 end users across multiple locations and business units. Demonstrated experience managing underperforming vendors and holding third parties accountable for contractual service commitments. Responsible for delivering continuous cost optimization initiatives while maintaining or improving service quality and user satisfaction. Must be comfortable making high-impact decisions during critical outages with direct accountability to senior management and executive stakeholders. Expected to lead service transformation projects involving process redesign, automation, and organizational change with measurable business outcomes. Required to manage multiple concurrent priorities, including incidents, problems, changes, audits, compliance requirements, and strategic initiatives. Candidates should be comfortable operating in a fast-paced, high-accountability environment where performance is measured through KPIs, service improvements, stakeholder feedback, and business results.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at IDEALS RECRUITMENT PTE. LTD.? Share your experience