Service Catalogue Manager

About the role

Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings Defining, executing, monitoring and improving Service Catalogue Management practice Setting up and reporting on Service Catalogue Management KPIs Ensuring that the IT Service Catalogue contains accurate information Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution Preparing communication for end users announcing new or retired IT services Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice Contributing to all other ITIL practices Creating a positive customer experience Other specific duties as assigned by the team leader At least 5 years of professional experience in IT after completed studies, with at least 2 years in a similar position Excellent practical knowledge of IT Service Management, with hands-on experience implementing, managing, and improving Service Catalogue and Service Request Catalogue practices within an ITSM solution Solid understanding of the IT service lifecycle and the interoperability of complex information systems Experience applying internal IT policies (e.g. security, data protection) to service definitions and maintaining catalogue data quality in line with classification standards Ability to gather, document, and validate service requirements with Service Owners and business stakeholders Ability to produce and interpret Service Catalogue KPIs and drive continuous improvements based on metrics, feedback, or reviews Skill in creating clear, user-oriented service descriptions and communicating service changes to end users ITIL Expert certificate (non mandatory)

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Company Intel

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