Data Processing Oficcer

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Job Description Main responsibilities of this position: Follow the processes to maintain data quality in key systems. Seek and gather accurate information to fully support customers. Key Areas of Responsibility ● Follow the Core Model in place to maintain the quality of Customer and Europcar Network data in key systems ● Maintain an excellent level of data consistency and integrity in key systems ● Accountable for a correct analysis on the inputs provided by all Business teams ● Manage new customer set-ups and changes in support of business processes ● Accountability for managing the administration of all customer-related data ● Ensuring a correct technical action that fully meets the expectations ● Identifying and communicating gaps, queries, and errors ● Maintaining a high standard of customer service ● Supporting improvement programs ● Informing Team Lead of any issues or opportunities with existing activities ● Special data related projects as assigned by management External and Internal Partners ● Europcar Franchisee Network ● RCM and Pricing Teams ● Sales & Commercial Teams ● Operational Teams Key Skills ● High School Completed ● Strong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of Excel ● Experience with Google tools will be highly valued ● Experience with Salesforce will be highly valued ● Experience with GDS applications will be highly valued ● Previous contact with Business Objects will be highly valued ● English Level B2 ● Experience on working in a Multinational & cross-functional, collaborative team environment ● Experience on working on Sales Support function Soft Skills ● Good understanding of business processes and able to get autonomy in a consistent way ● Has a proactive, "take-charge" work ethic, showing ambition and a drive to succeed ● Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders ● Accountability towards the performance of the team ● Excellent communication skills - Verbal and Written ● Strong ability to meet KPI's defined ● Strong ability to work under pressure due to very short lead times ● Flexible but professional approach in contacting with persons from different cultural backgrounds ● Strong attention to detail, accountable and focus on the quality of work ● Open to changing models, situations and evolving environments ● Follow the values of the company with a professional approach Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

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