Engineering Manager

Requirements

• Responsibilities Include, But Are Not Limited To:
• Technical
• Architectural Ownership: Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds.
• Data Strategy & Orchestration: Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics.
• AI & Agentic Workflows: Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes.
• Requirements Alignment: Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals.
• SDLC & Data Governance: Accountable for the sprint lifecycle, ensuring best practices in Salesforce DevOps and strict adherence to data privacy and governance standards within the CRM.
• Quality & Integrity: Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos.
• People Management
• Performance Leadership: Take hands-on responsibility for the CRM engineering team's performance and output.
• Mentorship: Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud.
• Talent Pipeline: Build and grow the team through recruitment and interviews, specifically looking for talent capable of navigating the shift toward agentic AI.
• Team Health: Prioritize employee morale, fostering an environment of continuous learning and high engagement.
• Accountability for Results
• Strategic Execution: Collaborate on strategic requirements, translating high-level business needs into operational Salesforce execution plans.
• SME Leadership: Act as the CRM Subject Matter Expert, identifying potential platform bottlenecks and solving complex integration problems.
• Resource Allocation: Own sprint planning and resource allocation to ensure high-value features and Agentforce workflows are delivered on time.
• Domain Representation: Represent the CRM domain in executive meetings, influencing decisions with data-driven insights.
• Leadership and Personal Development
• Culture Carrier: Embody company principles and promote an inclusive, supportive, and high-performance work environment.
• Continuous Learning: Stay at the forefront of the Salesforce release cycle, specifically regarding AI, Data Cloud, and Agentforce innovations.
• Communication: Enhance transparency between the technical team and non-technical business units.
• Management Responsibilities
• Day-to-day oversight of CRM systems, and third-party integrations within your remit.
• Direct management of Salesforce Engineers, Admins, and Declarative Developers.
• Things That Should Be In Your Background:
• Experience: 7-10 years of software engineering experience, with at least 3-5 years focused on the Salesforce ecosystem and 2+ years in a supervisory or management role.
• Agentforce Mastery: Proven experience or deep theoretical knowledge in deploying Salesforce Agentforce (or similar LLM-based agentic workflows).
• Education: Degree in Computer Science, Software Development, or a related field.
• Certifications: Salesforce Certified Administrator, Salesforce Data Cloud Consultant or Platform Developer II is preferred; Architecture certifications are a major plus.
• Business Acumen: Strong ability to balance business urgency with technical sustainability.
• Benefits & Culture

Benefits

Additional Information

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

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