Property Casualty Program Manager

Requirements

• Education : College degree preferred.
• Experience : Minimum 7 years providing customer service in a company or agency environment. Captive insurance experience preferred.
• Skills & Licensing : Active state specific Property Casualty Insurance agent's license required or the ability to acquire license within three months of hire.
• Captive Insurance Knowledge, Principles, & Practice: Understand captive insurance principles and practices and insurance coverages to consult clients on meeting their strategic needs, including risk transfer, financial elements, relevant parties, and business flows and transactions.
• Workflow & Systems Knowledge: Actively invests in enhancing defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
• Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.
• Why Join ICS
• Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
• Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
• Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Consistent merit increase and promotion opportunities - Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love

Benefits

Additional Information

Job Description: Step into a high-impact role with Innovative Captive Strategies (ICS) as a Program Manager, PC based in Waukee, where you'll own and optimize the performance of client captive insurance programs. You'll partner closely with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes. If you thrive on ownership, collaboration, and making a measurable impact, this is your chance to play a pivotal role in shaping successful programs. Essential Responsibilities: Serve as a primary point of contact for agency partners and clients, handling day-to-day questions and support needs Lead and manage key processes such as annual renewals, premium audits, endorsements, and invoice approvals Partner cross-functionally to analyze tail liability and support overall program strategy Collaborate with the Sales team to evaluate and guide renewal decisions Prepare and coordinate materials for internal and external captive board meetings Build and strengthen relationships with agents and clients, especially during new client onboarding Interpret and clearly communicate captive financials, including equity, assessments, large losses, and distributions Explain and support risk management programs for clients and partners Review, analyze, and summarize data to inform decisions and improve program performance

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