Associate Director - Client Growth Partner

About the role

We are seeking a seasoned Senior Engagement Manager to own and grow strategic customer relationships across our IT services portfolio. Based in the US, this role is critical in ensuring customer success, expanding existing accounts through proactive account mining, and driving long-term revenue growth. You will work closely with the Head of Delivery, delivery leaders, and client stakeholders to align delivery excellence with business outcomes. This role is ideal for someone who combines strong client-facing leadership, IT services domain expertise, and a commercial mindset.

Responsibilities

• Customer Engagement & Relationship Management
• Act as the primary point of contact for assigned key customer accounts.
• Build and maintain strong executive-level relationships with client stakeholders.
• Understand client business goals, IT landscape, and pain points to position relevant solutions.
• Ensure high levels of customer satisfaction, trust, and long-term partnership.
• Account Mining & Revenue Growth
• Identify opportunities within existing accounts for cross-sell and up-sell of IT services.
• Develop and execute account growth plans in collaboration with sales and delivery teams.
• Drive renewals, expansions, and new initiatives within assigned accounts.
• Support deal shaping, proposal development, and commercial negotiations as needed.
• Delivery Alignment & Customer Success
• Work closely with the Head of Delivery and delivery managers to ensure successful execution of ongoing engagements.
• Ensure delivery outcomes align with contractual commitments and customer expectations.
• Proactively manage risks, escalations, and issue resolution.
• Drive governance cadence (QBRs, steering committees, operational reviews).
• Internal Collaboration & Leadership
• Act as the voice of the customer within the organization.
• Collaborate with sales, pre-sales, solution architects, and delivery teams.
• Mentor junior engagement or account managers as required.
• Contribute to best practices around engagement management and customer success.
• Bachelor's degree in Engineering, Computer Science, or a related field (MBA preferred).
• 10+ years of experience in IT services / technology consulting, with significant customer-facing exposure.
• Proven experience managing large enterprise accounts in the US market.
• Strong background in account management, engagement management, or client success roles.
• Solid understanding of IT services such as:
• o Application Development & Maintenance
• o Cloud (AWS, Azure, GCP)
• o Digital Transformation
• o Data & Analytics
• o Managed Services
• Key Skills & Competencies
• Executive presence and strong communication skills.
• Proven track record of account growth and account mining.
• Strong commercial and financial acumen.
• Ability to bridge business needs with technology solutions.
• Excellent stakeholder management across onshore/offshore teams.
• Results-driven, customer-focused, and highly collaborative.

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Company Intel

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