Revenue Services Specialist I

Responsibilities

• Performs accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts.
• Develops basic knowledge of CIS system(s) and revenue services processes.
• Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios.
• Resolves usage, billing issues and other situations that will prevent an accurate bill from being rendered to a mass market customer.
• Resolves pre-bill and post-bill exception/problems that prevent accounts from billing for basic residential and small C&I rate schedules.
• Resolves and completes future dated orders.
• Monitors delinquent accounts in an effort to collect or take appropriate action to limit financial exposure.
• Reviews, monitors, and takes immediate action to acquire security deposits for mass market accounts.
• Processes accelerated delinquency notification and non-pay disconnect action for customers with returned checks/drafts.
• Takes action on 30/60/90 arrears reports for this customers segment, including contact with external customers and internal stakeholders.
• Performs account maintenance activities for mass market residential and commercial accounts to ensure compliance with company policy, state and federal regulations.
• At the customer account level, monitors and administers programs mandated by state regulators.
• Performs account updates for regulatory programs such as the life support program, the third party notification program, the medical alert/ medical essential/medical certificate programs, the Supplemental Security Income (SSI) program, etc.
• Processes the residential deposit guarantee deposit contracts.
• Processes customer-requested fraud packets and investigates disputed final bill transfers.
• Processes notarized customer ID forms provided by customers.
• Performs account updates for tax jurisdiction changes.
• Reviews and corrects budget bill accounts with extraordinarily high/low deferred balances.
• Processes customer requests to change rates due to changing heating systems.
• Provides required utility information to HUD or apartment complexes.
• Process requests for auto landlord revert to owner programs.
• Manages Fair and Accurate Credit Transactions Act (FACTA) compliance by reviewing specific transactions relating to a customer's personal identifiable information to ensure that the account holder is a verified legal entity, and that their personal information is held confidential.
• Reports issues to supervision.
• Updates customer records and files in FileNet to meet record retention requirements.
• Performs invoice review for third party service providers.
• Verifies payment transitions on collection agency invoices.
• Provides vendor and collection agency support, including investigation of disputed charges.
• Performs tasks to comply with internal financial, operational and SOX controls for mass market customer segment.
• Performs monitoring of SOX compliance reports including excessive day aging reports (which vary across jurisdictions) for active and inactive accounts.
• Takes the appropriate follow-up action.
• Performs monitoring of Customer Contact Operations and Distribution performer transactions related to DNP suspensions and uncollected obligations (deposits, final bills, charge-offs, etc.) to ensure effective collections and management of delinquent and high risk utility accounts.
• Reviews and take action as necessary on internal control reports such as the refund check report, the undeliverable refund check report and the stop payment report.
• Reviews and monitor al

Benefits

Additional Information

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, June 17, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary This position is responsible for executing billing, payment processing and accounts receivable management job tasks for Duke Energy's utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX financial controls. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required, and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution and Customer Service Support. Job tasks for individual performers may vary.

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