Onboarding Administrator

About the role

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK. Role Details Role: Onboarding Administrator Location: 5 days a week - London, White City About the Role You'll spend your day verifying new merchant deals - ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn't followed or data is incomplete, you'll catch it. This is focused, deep-work admin that rewards pattern recognition. You'll be comfortable handling high volumes as we expand - 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly. You'll spend very little time on the phone with customers or in meetings. It's a role that allows for focus and flow rather than rapidly switching context. Responsibilities Review 20-50 merchant onboarding cases daily Cross-check details across our CRM, signed contracts, and external registries (Companies House and similar) Flag inconsistencies, missing information, or anything that doesn't add up Keep records clean, tidy, and audit-ready Spot patterns - if the same issue keeps appearing, surface it so we can fix the upstream process Work to a daily volume target without sacrificing accuracy Skills & Attributes Genuinely meticulous attention to detail - you're the person who notices the typo nobody else does Ability to stay focused on repetitive work for hours at a time without losing accuracy Strong pattern recognition - you'll quickly learn what a clean file looks like and spot what doesn't fit Comfortable working independently on a queue, with your own pace and rhythm Calm, methodical temperament - this role rewards consistency over speed-bursts Confident with screens and digital tools (we'll train you on ours) Our Values At Flatpay, how we work matters as much as what we achieve. Happy Humans - We bring energy to our work and create teams people enjoy being part of. No Assholes - We perform at a high level while treating colleagues and customers with respect. It's Our Business, Own It - Everyone takes responsibility and manages their work like it's their own business. Start With No - We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions - We set bold goals and expect people to keep raising the bar. The Best Argument Wins - Titles don't decide outcomes. We debate openly to reach the best decisions. Background & Requirements Fluent in English Right to work in the UK (visa sponsorship is not available for this role) Able to work from our White City office 5 days a week Hiring Process Application Review - Our Talent Team reviews your CV to assess experience and potential fit. Talent Team Call (20-30 minutes) - A conversation to understand your background and discuss what motivates you. 1:1 Microsoft Teams interview with Manager Offer - Successful candidates receive a fast turnaround to offer.

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