Front Office Supervisor

About the role

Oversee daily front office operations, including check-ins, check-outs, and guest inquiries Ensure exceptional guest experiences by implementing and maintaining high service standards Coordinate with other departments to address guest needs and resolve issues promptly Manage and train front office staff, identifying areas for improvement and implementing action plans Monitor and optimize front office performance metrics and guest satisfaction scores Handle VIP guests and special requests with utmost care and attention to detail Manage room allocations and group arrivals to ensure smooth check-in processes Oversee the preparation and distribution of daily reports and guest information Implement and maintain standard operating procedures for the front office Assist in budgeting and financial management, including upselling initiatives Ensure compliance with safety and security protocols Participate in emergency response and first aid situations as needed Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry Bachelor's degree or diploma in Hospitality Management is preferred Excellent verbal and written communication skills in English; additional languages are a plus Strong interpersonal and leadership skills with the ability to motivate and develop team members Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite

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Company Intel

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