Sales Coordinator

About the role

As our Sales Coordinator, you will be the backbone of our sales operations, providing essential indoor support and administrative assistance. You will serve as a key point of contact for our customers, ensuring their inquiries, quotes, and orders are handled seamlessly from start to finish while supporting the broader sales team.

Responsibilities

• Customer Service & Sales Support
• Customer Communication: Manage incoming customer inquiries, prepare accurate quotations, and provide end-to-end support to ensure a smooth sales process.
• Team Assistance: Provide comprehensive administrative and operational support to the Sales Executives, Sales Manager, and Office Manager.
• Cross-Functional Coordination: Liaise closely with various internal departments to ensure all customer delivery commitments are successfully fulfilled.
• Administration & Order Processing
• Order Management: Handle data entry, daily order processing, and agency purchase activities efficiently.
• Reporting: Prepare, update, and maintain accurate Sales & Marketing reports.
• Inventory Control: Assist the team with basic inventory monitoring and control.
• Ad-hoc Duties: Perform other general administrative tasks as assigned by management.
• Key Performance Indicators (KPIs)
• Your success will be measured by your efficiency, responsiveness, and ability to deliver exceptional service. Key metrics include:
• Service Efficiency: Turnaround cycle time from initial request to delivery, and keeping the number of late tasks or system alerts to a minimum.
• Call Management: Volume of calls handled efficiently and optimal time to answer/call length.
• Customer Satisfaction: High customer service ratings, combined with keeping complaint and escalation rates low.
• Requirements & Qualifications
• Education & Experience
• Minimum GCE 'N' Level.
• At least 2 years of relevant working experience in a similar administrative or sales support role.
• Core Skills & Attributes
• Service-Oriented: A strong customer-first mindset with the ability to handle challenges calmly.
• Adaptability: Proven ability to work effectively under pressure and meet tight deadlines.
• Technical Proficiency: PC literate with solid experience using Microsoft Office (Word and Excel).
• Languages: Ability to communicate fluently with English, Mandarin, and Dialect-speaking customers to effectively handle their inquiries.

Additional Information

Job Title: Sales Coordinator Department: Sales | Category: Clerical Reporting Structure Reports to: Office Manager Collaborates with: Sales Engineers and Sales Executives

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