Management Intern

Requirements

• High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Provides routine administrative support to a department or group of professionals in support of department goals.
• Job Description:
• Pay: $20 Per Hour
• Working Environment :
• Professionally represent department/program
• Live in university provided apartment
• Sit or stand for prolonged periods of time
• Work collaboratively across various departments within the University as well as with various populations and groups
• Develop and deliver presentations to groups
• Use computers effectively - including inputting, reviewing, and retrieving information, extended periods of viewing screen, using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Manage crisis situations and student behavioral issues in a professional and emotionally stable manner
• Research, develop, implement, and assess programs
• Supervise students and student staff
• Communicate effectively to perform essential duties
• Walk throughout campus for meetings or events, regardless of weather
• ESSENTIAL DUTIES :
• Provide exceptional customer service to all residents, guests and community members
• Recruit, interview, hire, train, and supervise student staff desk assistants
• Participate and/or coordinate and troubleshoot the check-in/out process for residents at all points of each semester, and as directed by supervisors
• Help manage keys as directed by University Housing staff, and direct supervisor
• Perform weekly audits of keys, ISAAC access cards, and equipment to ensure that all procedures are performed correctly and maintained consistently by their Desk Assistant (DA) staff
• Gain and maintain knowledge of hall, desk, and University Housing procedures and policies (key policies, room transfers, LARs, check-in/out procedures, etc.)
• Implement, train and coordinate the necessary parts of all University Housing process, procedures and protocols as directed by other University Housing staff and direct supervisor
• Document, educate and resolve situations using a performance improvement model
• Complete all required ASU employee online trainings; hold Desk Assistant staff accountable for completing all required ASU employee online trainings in a timely manner.
• Assist in the coordination and training of all new Desk Assistants and provide "refresher" training sessions for desk staff as needed and coordinated with direct supervisor
• Create and manage Desk Schedule to ensure 24-hour coverage, during the academic year, and all break periods and cover shifts during outages
• Extended work hours may be required during busier times of the year (check-in/check-out)
• Assist in processing payroll by serving as a Department Time Administrator
• Track payroll entries and document as established by University Housing;
• Facilitate monthly team staff meetings with entire DA staff team
• Participate in planning for and execution of student connection experiences within the residential community
• Assist Community Assistants, Community Directors, and all other University Housing staff during crisis situations
• Understand and promote the values of the residential community within their hall
• Promote ASU

Benefits

Additional Information

Job Profile: Administrative Support Assistant 2 Non-Exempt Job Family: Administrative Support Time Type: Part time Max Pay - Depends on experience: $20.00 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date.

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