Local IT Support Technician

Responsibilities

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
• Be a local point of contact for the technical teams and provide remote hands as required
• Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices
• Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required
• Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
• Stock management
• Responsible for the New Joiner/ Leaver/ Mover tasks
• Travel to offices to provide on-site support and provide remote hands as required
• Track and document details of work performed including resolution steps in the ITSM
• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
• Maintain Knowledge Base articles in our ITSM
• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages
• Knowledge, Skills & Experience:
• Will have a proven background in information technology and will possess the following skills and experience:
• Dynamic personality with the desire to own incidents through to resolution
• Excellent communication skills, both written and oral
• Flexible approach to work with the ability to work effectively under pressure
• Encourages Co-Operative Working
• Ability to work in a fast-paced and dynamic environment
• Who are we looking for?
• We don't have a type. We believe our differences are our strength; varied cultures, approaches and experiences can only benefit us.
• What do we offer?
• You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• Beyond salary : We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
• Location : Located in Belfast City Centre with excellent commuter links and parking nearby.
• Nurturing your talent: T ake a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests : You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
• Inclusion is not exclusive:
• If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
• We will provide the equipment to allow you to shine at the interview and beyond. Just let us know what you need.

Additional Information

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. This role requires you to be fully office based Monday-Friday.

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