Technical Project/Program Management (Enterprise Server Deployment)

Responsibilities

• Technically leads deployment and set up of Actionable Insights Accelerator (AIx) and Wafer Results Analytics (WRA) servers at customer sites and internal labs.
• Provides onsite and remote technical support of AIx and WRA servers SW/HW during initial installation & regular server maintenance and during the manufacturing/testing process.
• Provides technical support to team members in other geographical areas.
• Provides technical support for remote connectivity installations and troubleshooting for semiconductor manufacturing tools, AIx, and WRA.
• Leadership
• Demonstrates leadership skills within own team and local Account Teams
• Interfaces with internal and external customers on AIx and WRA server HW/SW & networking issues
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Business Expertise
• Field Operation experience is required. Must have a good understanding of our customers operational models and the AGU service business
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Functional Knowledge
• Requires proficiency in software scripting and the ability to build and deploy enterprise-class Microsoft Windows and Linux server infrastructures.
• Utilizes all of the AIx and WRA reporting functions and has a high level knowledge of AIX and WRA server applications
• Expertise across at least one business unit and understanding of customers High Value Problems
• Experience in high volume 300mm and PDC tool experience preferred
• Minimum 5-years of hardware/software experience
• Problem Solving
• Utilizes AIx and WRA server HW/SW and networking skills to solve complex problems
• Ability to work with other tool/process experts to fill any gaps in technical knowledge
• Takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impact
• Deploys and maintains AIx and WRA server HW/SW specifically targeted at service contract KPI's
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Interpersonal Skills
• Explains difficult or sensitive information and works to build consensus
• Education:
• Bachelor's Degree in engineering discipline preferred

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Company Intel

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