Service Delivery Manager
External
Trinity Consulting · SingaporePrepare for this interview
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About the role
- Degree in Information Technology, Computer Science, Engineering, or a related field. - Minimum 5-8 years of experience in service delivery, operations management, or technical support environments. - Experience managing mission-critical systems or large-scale enterprise platforms. - Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution. - Strong experience in incident management, problem management, and customer handling. - Experience in biometric systems, border control systems, security systems, or government projects is an advantage. - Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred. - Strong analytical, troubleshooting, and coordination skills. - Excellent communication and stakeholder management skills.
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