Test Automation Engineer - Customer Process Automation (Remote, China)

Responsibilities

• Build and maintain automated test suites for customer-facing web, API and workflow systems.
• Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims.
• Automate validation of multi-step customer processes and workflow transitions.
• Improve regression testing coverage to prevent customer-impacting issues.
• Work closely with engineers and product teams to validate workflows before release.
• Identify edge cases, failure scenarios and gaps in customer process flows.
• Track and document bugs with clear reproduction steps and customer impact analysis.
• Support manual testing for complex or evolving workflows where automation is not yet complete.
• Improve QA practices, automation frameworks and test strategy across teams.
• Continuously enhance confidence in customer journey stability and correctness.

Requirements

• Experience in QA automation, test engineering or software testing roles.
• Strong ability to build automated tests for real-world customer-facing systems.
• Good understanding of web UI testing, API testing and end-to-end workflow testing.
• Experience validating multi-step business processes or transactional systems.
• Strong attention to detail and ability to identify edge cases in user journeys.
• Clear communication when reporting bugs, risks and customer-impacting issues.
• Experience working closely with engineers, product and operations teams.
• Strong ownership mindset for product quality and customer experience.
• Practical, structured and disciplined approach to testing.
• Comfortable working in fast-paced product development environments.
• Bonus Points
• Experience with Playwright, Cypress, Selenium or similar automation frameworks.
• Experience with API testing tools such as Postman, RestAssured or similar.
• Experience testing workflow automation systems, fintech or insurance products.
• Experience with CI/CD-integrated test pipelines.
• Experience improving customer journey reliability in production systems.
• Understanding of distributed systems or event-driven workflows.
• Experience with performance or load testing tools.
• Contributions to test automation frameworks or QA tooling improvements.
• Experience working in AI-driven or automation-heavy platforms.
• The Kind of Builder We Want
• Deeply detail-oriented with a strong focus on customer journey correctness.
• Thinks in end-to-end workflows rather than isolated features.
• Calm and structured when testing under fast release cycles.
• Strong at identifying hidden issues in complex multi-step processes.
• Focused on preventing customer-impacting issues before production.
• Proactive in improving test coverage and automation quality.
• Builds confidence in real customer workflows across the platform.
• This Role Is Not For
• People who only perform manual checklist-based testing.
• Individuals who report bugs without clear reproduction steps or context.
• Engineers who avoid automation or structured test design.
• People who miss edge cases in complex customer workflows.
• Candidates who do not take ownership of customer experience quality.
• Success in This Role
• You'll be successful if you can:
• Improve reliability of customer-facing insurance workflows.
• Reduce production defects affecting real customer journeys.
• Strengthen automated coverage across end-to-end processes.
• Detect issues before they impact customers or operations.
• Increase confidence in customer journey stability across teams.
• Why Join BJAK
• Own Customer Journey Quality for AI Systems - Ensure real-world insurance workflows work flawlessly.
• High-Impact Engineering - Directly improve customer experience and operational reliability.
• Global Engineering Team - Work with experienced engineers across multiple countries.
• Fully Remote - Work remotely from China while collaborating with our Malaysia-based teams.
• International Exposure - Build systems used across Southeast Asia markets.
• Learning & Development Budget - Support

Benefits

Additional Information

BJAK is building AI-powered workflow systems that automate end-to-end insurance customer journeys, including quotes, policy issuance, renewals, endorsements, claims, payments and follow-ups. These are multi-step processes with complex business logic, where accuracy and consistency directly impact customer experience and operational outcomes. We're looking for a Test Automation Engineer based in China who focuses on automating and validating customer-facing workflows to ensure BJAK's insurance automation platform behaves correctly, reliably and consistently across all user journeys. This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to improve quality and reliability across customer processes. The Mission Build robust automated testing systems that validate and protect BJAK's customer-facing insurance workflows, ensuring every step of the customer journey is correct, reliable and free of regression issues.

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