About the role
Mercedes-Benz of Farmington is a world-class, "Best of The Best" award winning dealership. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.
We're building a world-class team - we operate out of the nicest Mercedes-Benz dealership in Utah, equipped with great employee and guest amenities, including an in-house work-out facility. Our organization is a place with limitless advancement opportunities...if you're looking for a home, not just a job, we hope you will consider Mercedes-Benz of Farmington.
Benefits
Full suite of insurances - medical, dental, vision, and lifePet insurance, you read that right, insurance for your furry or not so furry friends401(k) with company matchPaid Time off - Vacation, sick and benefit daysShort term and long term disabilityAccident insuranceOn site GymYour mental health is important to us - Employee Assistance program - counseling, financial and legal adviceA culture that values and recognizesCommitment to your career and professional developmentThe best part of automotive: Employees are eligible for discounts on vehicles, parts and serviceJob RequirementsPunctual and regular attendance.Responsible for daily operations of the Sales department; forecast goals/objectives for the Sales team.Meet with Client Advisors regularly to review goals/objectives. Develop and support action plans to help the Sales team achieve their goals/objectives.Verify the recording in CRM of all events in processing leads up to and including appointments.Manage lead distribution strategy to Sales team; drive process to follow-up unsold appointments.Verify all company websites, and ancillary sites are correct with current promotions and pricing.Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.Address customer complaints immediately.Follow company-approved operational procedures, including plate, key and lot management procedures.Continually maintain and upgrade "Product Knowledge" of the products and services the company sell and of "competing" products and services.Ensure all sales areas present a neat and clean image in accordance with Schomp and manufacturers expectations.Responsible for verifying data accuracy of deals entered into DMS.Review all Red Flag/OFAC verifications.Ensure compliance updating.Understand, keep up to date and comply with federal, state, and local regulations.Must prioritize deals to ensure customers are handled within the 1 Hour promise time.Advise Sales team on programs that will maximize the gross and F&I opportunities.Update GSM on any problematic deals.Accurately watch and update the Cash In Transit (CIT) account; update notes in Axcessa for all unfunded deals.Responsible to drive the Sales team to reconcile fund delays.Strive for harmony and teamwork with all other departments.Responsible for customer data privacy; keeping computers and files protected.Recruit and train new team members of departmental processes.Responsible for continued development and training of departmental employees.Provide regular coaching to employees, allow opportunity for feedback, correct poor behavior, follow performance management standards.Practice safe work habits, and follow the company's safety policies.Model professionalism and approach all situations as a representative of the companyAdhere to the Company's Core Values of Empathetic, Competitive, Adaptable, Consistent and Respectful.Health insuranceDental insuranceVision insurance401(k)Paid time off
Interested in this role?
Apply on the company's website.
Schomp · Mercedes-benz Of Farmington