CX Designer Sr

About the role

At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration As a CX Designer Sr , you are passionate about experience innovation and eager to push the boundaries of what's possible. You bring 5+ YEARS of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus)

Responsibilities

• Lead Service Design and Customer Experience (CX) initiatives, considering the end-to-end customer journey, from acquisition to post-sales and ongoing relationship management.
• Compile, organize, and analyze existing inputs, such as:
• Voice of Customer (VoC)
• Historical surveys and customer feedback
• Internal studies and previous assessments
• Plan and facilitate customer listening initiatives with clients and stakeholders, including:
• Interviews
• Qualitative and quantitative research
• Map customer journeys, identifying:
• Pain points
• Process bottlenecks
• Opportunities for improvement and optimization
• Support the definition and evolution of the desired experience model, considering:
• Unified vs. segmented experience strategies
• Differentiation by customer profile and stage in the journey
• Create and structure:
• Prioritization matrices
• Initiative roadmaps for short-, medium-, and long-term actions
• Support initiatives focused on strengthening and promoting a customer-centric culture within the organization.
• Collaborate cross-functionally with internal teams, monitoring initiative execution and ensuring quality, consistency, and strategic alignment across deliverables.
• Demonstrate openness to leveraging AI-powered tools and emerging technologies to enhance productivity, insights generation, and decision-making, while applying critical thinking and sound judgment in their use.
• Must have qualifications
• Solid experience in Customer Experience (CX) and Service Design
• Strong background in Design Thinking, user research, and workshop facilitation
• Ability to act with analytical neutrality, avoiding internal biases
• Experience working in complex and multidisciplinary organizational environments
• Ability to translate qualitative data into strategic insights
• Ability to structure executive documents and strategic guidelines
• Experience with design and collaboration tools, such as: Miro; Figma; Journey mapping, empathy and needs mapping boards/frameworks
• Upper-intermediate English level
• If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
• Commitment to reaching all kinds of people
• The benefits
• This is a CLT/PJ position based in Brazil .
• Beyond a competitive compensation package, we offer:
• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
• Your application process
• ⚠️ Beware of recruitment fraud: Only engage with of

Benefits

Additional Information

Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

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