Customer Support Engineer

Requirements

• Bachelor or master degree ;
• Strong communications and interpersonal skills;
• Responsible working attitude, strong team spirits and good ability to provide guidance to team members;
• Ability to work under pressure;
• Proficient in the English language;
• The ability of logical thinking.
• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
• We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA is proud to be an equal opportunity employer

Benefits

Additional Information

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Job Description/Preferred Qualifications Main Responsibilities: 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 2. Represents the company to the customer and assumes accountability for customer satisfaction with service. 3. Assures operational quality of system equipment. 4. Coordinates actions with customers to minimize down time. 5. Engage, communicate and co-work with Product Support Organization on escalated technical matters.

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