Senior Information Technology Support Manager

About the role

We are seeking a Senior Information Technology Support Manager with deep expertise in Oracle UIM to lead solution design, development, and support for telecom OSS/BSS environments. This role focuses on delivering scalable inventory solutions, driving system integration, and ensuring operational excellence across complex enterprise landscapes.

Responsibilities

• Translate inventory and business requirements into high-quality technical design documents
• Design and develop Oracle UIM cartridges using Design Studio aligned with defined architecture
• Model logical and physical inventory structures within UIM systems
• Support integration of Oracle UIM with OSS/BSS platforms and third-party systems
• Manage code build, deployment, and release activities across development and testing environments
• Troubleshoot, debug, and optimize UIM applications, web services, and integrations
• Collaborate with cross-functional teams to ensure seamless upstream and downstream system integration
• Provide technical leadership and guidance for delivery, support, and continuous improvement initiatives
• Required Qualifications
• Strong hands-on experience with Oracle Communications Unified Inventory Management (UIM)
• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and microservices architecture
• Experience developing UIM cartridges using Oracle Communications Design Studio
• Proven experience in integrating UIM with OSS/BSS and third-party systems
• Knowledge of UIM APIs, rulesets, extension points, and web services (SOAP/REST, JMS)
• Experience with database technologies (Oracle Database, PL/SQL) and Unix environments
• Strong troubleshooting, analytical, and debugging skills
• Ability to work independently and manage complex technical problem-solving

Requirements

• Experience with AWS services and Kubernetes-based deployments
• Understanding of Performance and Fault Management in telecom environments
• Knowledge of Oracle RODOD/RSDOD solutions
• Experience managing service order and engineering order workflows
• Familiarity with Git and modern CI/CD practices
• Leadership experience with team coordination and stakeholder engagement
• About the Company / Team
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
• We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
• Join Accenture to work at the heart of change. Visit us at www.accenture.com.
• Equal Employment Opportunity Statement
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

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