Scientific Implementation Manager

About the role

This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform - and that requires something most software companies can't offer: someone who genuinely understands both. You'll work directly with R&D leaders, bench scientists, and technical teams at some of the world's most innovative industrial companies, helping them translate years of experimental knowledge into a structured, powerful data environment. You'll configure the platform to reflect how their science actually works, identify where their data lives and how to bring it together, and guide them through a transformation in how they manage and leverage their R&D. At the same time, you'll be a critical voice internally - your customer-facing experience will directly shape product development, ensuring we keep building the most useful R&D platform in the industry. This is a fast-paced, project-driven role that sits at the intersection of science, business, and software. If you want to use your scientific background to do something genuinely impactful beyond the bench, this is it.

Responsibilities

• Lead Scientific Implementations
• Serve as the primary scientific point of contact for new customers through the full onboarding journey
• Translate a customer's experimental workflows, data structures, and scientific domain into a tailored Uncountable configuration
• Restructure and contextualize customer data so it becomes immediately useful, searchable, and actionable in the platform
• Drive Customer Engagement
• Lead discovery calls, demos, and working sessions with R&D managers, scientists, and technical stakeholders
• Build trusted relationships by demonstrating genuine scientific fluency - you'll earn credibility because you understand their work, not just their software
• Set project timelines, manage implementation milestones, and ensure customers hit their go-live goals
• Design and Configure Complex Scientific Workflows
• Architect end-to-end platform configurations that faithfully capture a customer's experimental paradigm - from how they define formulations and design experiments, to how they record measurements and track results
• Map intricate scientific data structures (multi-variable formulations, hierarchical sample relationships, linked test methods) onto Uncountable's data model, making principled decisions about how best to represent each customer's science
• Work through ambiguous, edge-case data environments - customers with years of legacy spreadsheets, idiosyncratic naming conventions, and non-standard workflows - and design configurations that are both scientifically accurate and practically usable
• Iterate on platform configurations in close collaboration with customers, running working sessions where you test, refine, and validate that the system reflects how their team actually thinks about their research
• Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can accelerate future implementations and inform product development
• Shape the Product
• Act as the voice of the customer internally, surfacing patterns and gaps you see across implementations
• Collaborate directly with engineering and product to advocate for features that meet the real needs of R&D teams - your field experience will influence what we build next
• Your First 90 Days
• Month 1: Develop deep fluency in Uncountable's platform and learn how we implement it. Take ownership of configuring experimental data for onboarded customers, working alongside the customer success and sales teams to faithfully capture end-user workflows.
• Month 2: Begin leading your own customer meetings and demos. Run scientific due diligence sessions with new accounts, gather data requirements, and iterate on platform configurations with live customers.
• Month 3: Own the end-to-end implementation process for a new customer. Lead demos, set timelines, run alignment meetings, and advocate internally for any product development needed to deliver an exceptional outcome.

Requirements

• Scientific depth: A meaningful background in chemistry, materials science, biology, chemical enginee

Additional Information

Thank you for your interest in Uncountable Implementations! About Uncountable Science moves slowly - not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market. Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.

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