Teamhead IT Service Delivery SEA & OCEANIA

Benefits

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YOUR MISSION The role is responsible for leading and managing IT service delivery across the SEA & Oceania region, ensuring reliable, secure, and efficient IT operations aligned with business and global IT strategies. Task 1: To ensure the smooth and efficient delivery of IT services across the SEA & Oceania region by overseeing daily operations, including support services for offices, remote users, and retail Infrastructure environments, while maintaining high service quality and reliability. Task 2: To plan, manage, and deliver IT infrastructure and service-related projects by working closely with regional, and local stakeholders to ensure alignment and successful execution of objectives. Task 3: To implement global and region IT policies, procedures, and best practices, while continuously identifying and driving improvements in IT services and processes and sharing recommendations with regional and global leadership. Task 4: To lead and develop a distributed IT support team by fostering strong communication, driving engagement, and professional growth of team members. Task 5: To manage service contracts, and procurement activities, while ensuring effective budget management and cost optimization across the region. YOUR TALENT Education: Bachelor's degree in Computer Science, Information Technology, or relevant studied. Professional: A minimum of 8 years' experience in IT, including at least 3 years in a managerial role. IT Skills: ITIL v4 certification or equivalent is an advantage. Language Skills: English and local language SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

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