Bellperson/Doorperson

Responsibilities

• To ensure that all guests or visitors receive a warm welcome, cordially greeting them, helping them out from their car/taxi, opening the hotel doors for them as well as escorting them to the lobby and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
• Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
• All Valet Parking needs.
• Assist guest with general information when Front Office is not available.
• Consistently offer professional, friendly and engaging service.
• Promote all hotel functions and facilities.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions.
• Possess knowledge of resort activities to ensure timeliness of customer needs.
• Ensure that all areas are kept neat and clean for our guests and colleagues.
• What we are looking for...
• Previous experience in an upscale or lifestyle brand hotel is a big plus.
• Prior experience in customer service.
• Driving license B.
• Someone who understands, celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS's unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• What's in it for you...
• The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.
• SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

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