Revenue Cycle Manager - Rock Dental Brands

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It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Responsible for leading and developing payment posting teams and overseeing automated posting processes to ensure accurate, timely, and efficient cash application across the revenue cycle. This role monitors operational performance, identifies and escalates discrepancies, drives process improvement initiatives, and partners cross-functionally to optimize posting workflows, reconciliation, and automation outcomes. Core Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Posting Specialists Establish clear performance expectations, KPIs, and productivity standards Conduct regular 1:1s, performance reviews, and development planning Drive a culture of accountability, ownership, and continuous improvement Manage team capacity, workload distribution, and escalation pathways Revenue Cycle Operations Oversight Oversee daily operations including: Payment Posting, tasks and reconciliation Ensure timely resolution of clinic and internal team issues Monitor and improve key metrics: Volumes by payment type Volumes by Payer Volumes posted and unposted Standardize workflows across teams and locations Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours Delegate to internal team members Complex tickets are reviewed and directly handled by lead/manager Serve as escalation point for unresolved or mishandled issues Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately. Process Improvement & Automation Identify opportunities to reduce manual work through automation and system enhancements Partner with internal technology teams and vendors to implement scalable solutions Support development of worklists, reporting tools, and workflow optimization Continuously evaluate processes to improve efficiency, accuracy, and turnaround times Vendor & Cross-Functional Collaboration Serve as primary liaison with RCM vendors and outsourced partners Monitor vendor performance against SLAs and quality standards Collaborate with: Operations / Clinics Finance / Accounting Credentialing/Fee Schedule Specialist IT / Automation teams Support M&A integration and onboarding of new practices Reporting & Analytics Develop and deliver regular reporting on team performance and posting metrics Analyze trends and provide actionable insights and recommendations Use data to drive decision-making, prioritization, and resource allocation Qualifications Required 3-5+ years of dental revenue cycle experience (DSO preferred) 1-3+ years of team leadership or supervisory experience Strong knowledge of: Dental billing, CDT codes, and claims workflows Insurance A/R, denials, and payer processes Experience managing KPIs and operational performance Advanced problem-solving and analytical skills Strong communication skills with ability to interact across all levels Preferred Experience with Greyfinch, Cloud 9, Denticon or similar PMS Experience working with automation, RPA, or workflow tools Experience managing outsourced/vendor teams Background supporting multi-location or enterprise environments Key Competencies Leadership & team development Operational excellence Data-driven decision making Process improvement mindset Cross-functional collaboration Adaptability in fast-paced environments Success Metrics Increased team productivity Successful implementation of process improvements and automation Service ticket resolution timeframe This role requires the ability to shift between strategic planning and hands-on problem solving May require extended hours during key initiatives or system implementations

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