Customer Relationship Representative
External
Phinia · Warsaw, PolandPrepare for this interview
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About the role
PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality - developed and manufactured responsibly - that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. JOB PURPOSE The Customer Relationship Representative to support the wider customer service team across EMEA. The role will predominately look to interact with customers through various channels and will support our customers by providing exceptional first-line support to ensure our customers receive quality support. PAY RANGE 95,600.00 - 119,500.00 - 143,400.00 PLN Annual
Responsibilities
- ➢ Ensure all orders (including electronic transmission) are loaded accurately and any errors amended to allow uninterrupted process & meet legal requirements.
- ➢ Manage operational liaison for issues related to packing & shipment of orders & reverse logistics.
- ➢ Co-ordinate the processing of reverse logistic requests (returns, stock cleanse, core management, warranty, quality).
- ➢ Handle complaints/discrepancies. Log & ensure resolution provided in a timely manner to the customer's satisfaction.
- ➢ Call handling. Ensuring the call is handled in a professional, friendly manner. Always acting as the company Gatekeeper.
- ➢ Analyze material availability to satisfy customer enquiries, gaining information from the supply chain & reporting any issues.
- ➢ Provide reports for customers as they request using appropriate tools within the system.
- ➢ Issue finance documents (credits, debits) in line with relevant processes & legal requirements.
- ➢ Process software licenses & invoices.
- ➢ Liaise with sales colleagues on a regular basis.
- ➢ Handle emails from customers and colleagues in a timely manner, ensuring the subject has met the customers satisfaction.
- ➢ Working in line with DOA and all written processes.
Requirements
- ➢ Excellent telephone and email handling skills.
- ➢ Strong Excel knowledge.
- ➢ Strong analytical skills
- ➢ SAP is an advantage but not mandatory.
- ➢ Familiarity with Salesforce.
- ➢ Polish, English, additional Central and Eastern European languages would be advantageous
- ➢ Ability to work well in a team.
- ➢ Teams application is used widely within the business so experience is useful.
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